How Augmen AI agents are transforming financial services delivery across India.
The Government of Jharkhand faced a massive challenge: 85% of Mudra Loan applications were getting rejected due to incomplete documentation and process friction. Augmen deployed a full loan origination agent speaking Hindi, Santhali, and Bengali — enabling borrowers to complete applications through natural conversation.
The AI agent handles the entire process: borrower conversation, document capture via DocSense, eKYC verification, form generation in English, and submission to the bank's LOS. Processing time dropped from approximately 2 months to 7 days.
Read full case study →How sentiment-aware AI reduced NPA rates for a tier-2 NBFC through early engagement.
Reducing onboarding time from 3 days to 15 minutes with conversational KYC.