Paaw Innovations Private Limited, the owner of the Augmen.io website, acts as the data controller for any information collected. We take your privacy seriously and are committed to its confidentiality and security.

This policy outlines our processing of any personal data you may provide. We have designed it with the highest standards in mind, reflecting our ISO 27001:2022 certification and a commitment to not sharing your information. We do not use third-party APIs and only deploy our technology on-premise or in private clouds, ensuring your data is never used with or shared with anyone else. Our technology is proprietary and all of our intellectual property belongs to us only. Please read this policy to understand our secure and ethical approach to data management.

1. Introduction

This section establishes the foundation of Augmen.io's data privacy philosophy. It goes beyond a simple legal requirement, presenting data protection as a core part of the company's identity and a key factor in building trust with BFSI clients. Our ISO 27001:2022 certification is highlighted as proof of our commitment to the most rigorous international standards for information security. This isn't just a claim; it's a validation of our systematic approach. The policy also clarifies a crucial differentiator: our reliance on proprietary technology and a complete absence of third-party APIs. This means our security is self-contained and not dependent on the practices of external vendors, offering an unparalleled level of control and assurance.

2. Information We Collect

This section details exactly what data is collected and, more importantly, how it is used. It addresses the fundamental concerns of BFSI institutions about data exploitation. We collect specific types of data—identity, financial, interaction, and behavioral—but only for the express purpose of running our AI solutions and fulfilling our contractual obligations. The key points here are:

• No Sharing with Third Parties: We explicitly state that we do not sell, rent, lease, or otherwise share client or customer information with any third party. This is a powerful reassurance in an industry where data is a commodity.

• Purpose-Driven Use: Data is used exclusively for its intended purpose. For example, interaction data is used to train and improve our AI agents like Clara, not to create external marketing profiles. This principle ensures that data remains contained and its use is predictable and transparent.

3. Data Security and Infrastructure

This is the most critical section for a BFSI audience, as it explains the "how" behind our security claims. We detail our architectural decisions that prioritize security and control above all else.

• Proprietary and Secure Infrastructure: We commit to on-premise or private cloud deployment only. This means client data never touches a public cloud, a significant advantage for institutions with strict regulatory and compliance requirements. This architectural choice gives us and our clients full ownership and control over the physical and digital location of their data.

• Total IP Control: By stating that we don't use third-party APIs and that all intellectual property is ours, we are communicating a key security advantage. This eliminates the security risks associated with data being passed to external systems and provides a single point of accountability for the entire technology stack.

• ISO 27001:2022 Controls: This section details how we integrate the ISO standard into our daily operations:

  • Access Control: We employ the principle of least privilege, meaning employees only have access to the data they absolutely need to perform their jobs.

  • Cryptography: We explain our use of strong encryption for data both at rest (e.g., in a database) and in transit (e.g., during a conversation with Clara), ensuring it is unreadable to unauthorized parties.

  • Incident Management: We have a pre-defined and tested plan to handle any potential data breaches, which includes procedures for containment, assessment, and client notification. This proactive approach shows our readiness to handle worst-case scenarios.

6. Your Choices

You have certain choices regarding our use of your information, including:

• Opting Out of Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions in the communication or by contacting us directly.

• Accessing and Updating Your Information: You can access and update your account information by logging into your account.

• Deleting Your Account: You can delete your account by contacting us.

7. Children's Privacy

This section highlights our ethical and legal responsibility. We clarify that our services are designed for adults in financial transactions. We explicitly state that we do not knowingly collect data from children under 18. This is a legal and ethical safeguard, and we commit to taking swift action to delete any such data if it is accidentally collected, further building trust with our clients and the public

8. Changes to This Privacy Policy

This point addresses the dynamic nature of technology and regulation. It establishes a commitment to transparency by stating that the policy may be updated. The key is the promise to notify clients of any material changes, ensuring they are always informed and can maintain confidence in our practices.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@augmen.io

By Order -

Amit Pandey

Data Protection officer, Augmen.io

Augmen's Privacy Policy